Please check the travel requirements of the government authorities airline of the country you plan to visit.
Visit Global Travel Guidance for more information.

A PCR test is an entry requirement for several countries however the test result does not guarantee any outcome such as entry into any country. The risk of using the certificate lies solely with the traveller and Occupational Health Prime (OHPrime/OHP) will not be liable for cancelled and/or delayed flights or if travel and/or entry is delayed and/or denied. Occupational Health Prime (OHPrime) is unable to hold and/or delay any testing once samples have been taken or recieved by the laboratory.

In providing this service to you, Occupational Health Prime (OHPrime) engages third parties and cannot be held liable for any losses that may arise due to the non and/or poor performance of these parties. We regularly check services provided by Royal Mail, DHL and UPS and we strive to ensure the samples and tests are delivered in a timely manner. Laboratory processing time of test results are usually 24 – 96 hours from receipt of the sample however we cannot guarantee these times and cannot be held liable from non and/or poor performance of courier, laboratory services and/or any other engaged services. 

Please do not hesitate to contact us if you would like to make any additional arrangements.

We will not be responsible for supplying the Services late or not supplying any part of them, if this is caused by you not giving us the information we need, within a reasonable time of us asking for it.

We may change the Services at any time without giving you prior or express notice of any change. The Service are only available to individuals aged 18 years or over.

Under applicable law when you (as a consumer) purchase the Services online or over the phone, you have a ‘cooling off period’ of 14 days from when you make a booking in which you are entitled to cancel and receive a full refund in respect of services not received.

Where you will receive the Services within your cooling off period you acknowledge and agree that you will not be able to benefit from the full 14 day cooling off period. Refunds will only be paid to the cardholder or person who made the original payment and will be made through the same means as payment was made.

If you attend a booking and/or order a test kit and are unable to receive the Services because you are not in an appropriate physical condition or the treatment is not appropriate for your condition or you do not have the correct technology or equipment to access the Services or use the equipment, you will not be entitled to a refund.

It is your responsibility to confirm that the treatment and or test kit you purchased is appropriate for you and your condition and that (where applicable) you have the correct technology or equipment.

If you cancel the appointment or this agreement where you have a legal right to do so, because we have done something wrong, we will refund you in full for any fees that you have paid for Services not provided.