Occupational Health Prime
Delivering the highest quality of occupational healthcare, driven by research for the optimum health and well being of the workplace.
Sat - Sun: Calls triaged via Call Canter
general enquiries
covidtesting@ohprime.co.uk COVID test enquiries
Delivering the highest quality of occupational healthcare, driven by research for the optimum health and well being of the workplace.
+44 1 908 915 899 01908 915 899
Mon - Fri: 8:00AM - 9:00PM Sat - Sun: Calls triaged via Call Canter
info@ohprime.co.uk covidtesting@ohprime.co.uk

FAQ

How long will it take to receive my results and certification?

Results are released 24 – 48 hours after the completed test is received at the lab. Our team works 7 days a week and will send the certificate and results via email as soon as they are received. We would recommend ordering early your test so it is returned to the lab with sufficient time to process the results, and receive the certificate via email

When should I order my PCR Test kit, before I fly?

Please check directly with your airline and government authorities for the correct timeframe. Once confirmed, the test needs to be returned to the lab at the earliest date that can be stated on the results. The results come back in PDF format, and results take 24-48 hours on average. Results will be sent via email.

What information will be on my results and certificate?

Results are sent via email with a PDF of the results from the UKAS accredited lab. These will include the patient name, date of test, DOB and results from the test taken.

For an additional £20, we can provide a paper certificate signed by our medical team. This will state the date the test was done, the date the results were processed and the result of the test.

What are the delivery options of the tests?

We offer two delivery options for the PCR test.

Royal Mail – Arriving next day, if ordered before 10AM. This is a 24 hour tracked mail but may be delayed due to the pandemic.

Special Courier – Arriving next day, if ordered before 10AM

What happens if my results aren’t received within the 48 hours?

Our laboratories assures us that you will receive your results within 24-48 hours. If you have not received your results close to that time then we encourage you to email our team on covidtesting@ohprime.co.uk

Please ensure you leave enough time from when you post your results to leave enough time to receive your results.

Please note that results will be delayed if you do not follow the instructions that are supplied with the test and/or you take an invalid sample and/or provide incomplete information.

Is the the test and certification UKAS Accredited?

Yes!

Our results are from UKAS certified laboratories and are accepted all over the globe.

Are you a UK government approved Private test provider for Coronavirus testing?

Yes

How do I return my test back to you via post?

We have included a pre-paid return envelope in your test kit to send the test back to the laboratory.

If returning your sample by post, please make sure the postal tracking label has been affixed to the front of the return envelope and that you have taken note of your postal tracking number (if available).

Please note that your sample can only be posted in a Royal Mail priority post box in the UK.

How do I find To the nearest Royal Mail priority post box?

To find your closest Royal Mail priority post box, please visit https://www.royalmail.com/services-near-you or use the Royal Mail app, see https://www.royalmail.com/downloadapp

Please do not use any other Royal Mail post box as your sample may not reach the laboratory in time to process.

What are the delivery options of the tests?

We routinely use Royal Mail 24 hour tracked delivery to send kits to you and for sending kits to the laboratory.

Alternative express arrangements via special courier, DHL or UPS are available on request.

What information will be on my results and certificate?

Results are sent via email as PDF. These will include the patient name, date of test, DOB and results from the test taken.

Do I need to print the Covid Test Results to take with me to airport?

In most cases, Our clients have found no problem with showing the certificates off their phone or iPad.
You may choose to print them off just to be safe.

FAQ

FOR TRAVEL AND IMMIGRATION PURPOSES, PLEASE CONFIRM YOUR TRAVEL REQUIREMENTS FROM YOUR AIRLINES AND THE GOVERNMENT AUTHORITIES. Please stay up to date as the Information changes very rapidly.

CLICK HERE FOR INFO

A test is an entry requirement for several countries however the test result does not guarantee any outcome such as entry into any country. The risk of using the certificate lies solely with the traveller and Occupational Health Prime (OHP/OHPrime) will not be liable if travel and/or entry is denied.