We are proudly ISO 15189 certified.We treat your personal information with the importance it deserves. We adhere to the leading international security standard, with connections encrypted using SSL, and are GDPR compliant.
Results are released 24 – 48 hours after the completed test is received at the lab. Our team works 7 days a week and will send the certificate and results via email as soon as they are received. We would recommend ordering early your test so it is returned to the lab with sufficient time to process the results, and receive the certificate via email
Please check directly with your airline and government authorities for the correct timeframe. Once confirmed, the test needs to be returned to the lab at the earliest date that can be stated on the results. The results come back in PDF format, and results take 24-48 hours on average. Results will be sent via email.
Our laboratories assures us that you will receive your results within 24-48 hours. If you have not received your results close to that time then we encourage you to email our team on firstname.lastname@example.org
Please ensure you leave enough time from when you post your results to leave enough time to receive your results.
Please note that results will be delayed if you do not follow the instructions that are supplied with the test and/or you take an invalid sample and/or provide incomplete information.
We include a pre-paid return envelope in our test kits in order to send the test back to the laboratory.
If returning your sample by post, please make sure the postal tracking label has been affixed to the front of the return envelope and that you have taken note of your postal tracking number (if available).
Please note that your sample can only be posted in a Royal Mail priority post box in the UK.